Service Administrator

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What is Service Administrator?

Plan, direct, or coordinate one or more organizational administrative services, such as record and information management, letter distribution, planning and maintenance facilities, custodian operations, and other office support services.

Minimum education level

PT3

SPM

STPM

Diploma

Degree

Average Salary

RM2991 - RM 6172

Example of a Job Position

Administrative Assistant

Administrative Coordinator

Administrative MAnager

Administrative Officer

Administrative Specialist

Administrator

Business Administrator

Business Manager

Operation Director

Office Manager

Task

? Plan, direct, or coordinate one or more organizational administrative services, such as record and information management, letter distribution, planning and maintenance facilities, custodian operations, and other office support services ? Direct or coordinate business support services agencies, institutions, or organizations ? Prepare and review reports and operational schedules to ensure accuracy and efficiency ? Set goals and deadlines for the department ? Obtain, distribute and store inventory ? Analyze internal processes, and suggest and implement changes to procedures or policies to improve operations, such as changes in supply or disposal of records

Knowledge

Administrative

Knowledge of administrative procedures and systems, such as managing words, managing documents and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Services

Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

Administration and Management

Knowledge of business and management principles including strategic planning, resource allocation, human resource modeling, leadership techniques, production methods, and coordination between people and resources.

English

Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.

Personnel and Human Resources

Knowledge of principles and procedures in recruiting personnel, selection, training, compensation and benefits, worker relations and negotiations, as well as personnel information systems.

Skills

Active Listening

Give full attention to the words of others, set aside time to understand the points presented, ask questions appropriately, and not interrupt at the wrong time

Talking

Talk to others to convey information effectively

Reading Understanding

Understand sentences and paragraphs written in work documents.

Coordination

Adjust the actions taken, with the actions of others.

Time Management

Set personal time with other people's time

Capability

1
Oral Expression - The ability to communicate information and ideas when speaking, so that others can understand what is being conveyed
2
Written Expression - The ability to communicate information and ideas in writing so that others can understand
3
Oral Understanding - The ability to listen and understand information and ideas conveyed through words and oral sentences
4
Problem Sensitivity - The ability to tell when something is wrong or maybe wrong. This does not involve solving the problem, only knowing if there is a problem.
5
Written Understanding - Ability to read and understand information and ideas conveyed through writing

Related Courses/Majors

Business Administration