Computer User Support Technician
Digital, Computers & Informatics
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Average Salary
RM2200 - RM 3900
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Career Trends
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Compability
What is Computer User Support Technician?
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically and provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Minimum education level
PT3
SPM
STPM
Diploma
Degree
Average Salary
Example of a Job Position
Task
Knowledge
Administrative
Knowledge of administrative procedures and systems, such as managing words, managing documents and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Services
Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, including applications and programming.
English
Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.
Telecommunication
Knowledge of transmission, broadcasting, transfer, control and operation of telecommunications systems.
Skills
Active Listening
Give full attention to the words of others, set aside time to understand the points presented, ask questions appropriately, and not interrupt at the wrong time
Talking
Talk to others to convey information effectively
Writing
Communicate effectively through writing that suits the needs of the audience
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems handled
Reading Understanding
Understand sentences and paragraphs written in work documents.
Capability
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1
Oral Expression - The ability to communicate information and ideas when speaking, so that others can understand what is being conveyed
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2
Written Expression - The ability to communicate information and ideas in writing so that others can understand
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3
Oral Understanding - The ability to listen and understand information and ideas conveyed through words and oral sentences
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4
Written Understanding - Ability to read and understand information and ideas conveyed through writing
