Cabin Crew

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What is Cabin Crew?

Providing personal services to ensure the safety, security and comfort of passengers during a flight. Cabin crew must greet passengers, verify tickets, explain the use of safety equipment, and serve the needs of eating or drinking passengers.

Minimum education level

PT3

SPM

STPM

Diploma

Degree

Average Salary

RM3500 - RM 5500

Example of a Job Position

Stewardess

Head of Stewardess and Safety Division

Steward

Flight Services

Flight Stewardess

Air Transportation Supervisor

Flight Stewardess Supervisor

Flight Crew Members

International Stewardess

Chief Instructor

Head of Aircraft

Task

? Providing personal services to ensure the safety, security and comfort of passengers during a flight ? Ensuring first aid equipment and other emergency equipment - including fire extinguishers and oxygen bottles - function properly ? Direct and assist passengers in emergency procedures, such as aircraft evacuation, after an emergency landing ? Provide first aid for passengers when trouble occurs ? Describe and demonstrate safety procedures in emergencies, such as the use of oxygen masks, seat belts, and life jackets ? Walk in the aircraft cabin to ensure that all passengers meet federal regulations, before taking off and landing

Knowledge

Psychology

Knowledge of human performance and behavior; differences in individual abilities, personalities and interests; learning and motivation; psychological research methods; and assessment and treatment of behavioral and affective disorders.

Public Safety and Security

Knowledge of relevant tools, policies, procedures and strategies to support effective raid / patrol operations for local, provincial and national security, and protect people, data, property and institutions.

Customer and Personal Services

Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

English

Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.

Transportation

Knowledge of the principles and methods for moving people or goods by air, rail, sea or highway, including estimates of costs and benefits.

Skills

Active Listening

Give full attention to the words of others, set aside time to understand the points presented, ask questions appropriately, and not interrupt at the wrong time

Serving Orientation

Actively looking for the right way to help others.'

Talking

Talk to others to convey information effectively

Coordination

Adjust the actions taken, with the actions of others.

Social Sensitivity

Realizing the reactions of others, then understanding why they acted like that.

Capability

1
Oral Expression - The ability to communicate information and ideas when speaking, so that others can understand what is being conveyed
2
Speaking Clarity - The ability to speak clearly so that others can understand what is being said
3
Oral Understanding - The ability to listen and understand information and ideas conveyed through words and oral sentences
4
Problem Sensitivity - The ability to tell when something is wrong or maybe wrong. This does not involve solving the problem, only knowing if there is a problem.
5
Understanding Talks - Ability to identify and understand other people's conversations.