What is Administration & Executive Secretary?
Admin and Secretary provide high-level administrative support in a company, by conducting research, preparing statistical reports, handling information requests, and carrying out administrative tasks such as preparing correspondents, data entry, arranging bookings and employee travel schedules, receiving guests, arranging conference calls, and schedule meetings. He can also train and supervise administrative staff at the bottom position.
Minimum education level
PT3
SPM
STPM
Diploma
Degree
Average Salary
Example of a Job Position
Task
Knowledge
Administrative
Knowledge of administrative procedures and systems, such as managing words, managing documents and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Services
Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, including applications and programming.
Administration and Management
Knowledge of business and management principles including strategic planning, resource allocation, human resource modeling, leadership techniques, production methods, and coordination between people and resources.
English
Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.
Skills
Active Listening
Give full attention to the words of others, set aside time to understand the points presented, ask questions appropriately, and not interrupt at the wrong time
Serving Orientation
Actively looking for the right way to help others.'
Talking
Talk to others to convey information effectively
Writing
Communicate effectively through writing that suits the needs of the audience
Reading Understanding
Understand sentences and paragraphs written in work documents.
Capability
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1
Oral Expression - The ability to communicate information and ideas when speaking, so that others can understand what is being conveyed
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2
Written Expression - The ability to communicate information and ideas in writing so that others can understand
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3
Oral Understanding - The ability to listen and understand information and ideas conveyed through words and oral sentences
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4
Written Understanding - Ability to read and understand information and ideas conveyed through writing
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5
Understanding Talks - Ability to identify and understand other people's conversations.