Lodging Representative

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Related Professions

What is Lodging Representative?

Plan, direct, or coordinate the activities of a lodging establishment such as hotels, inn and resorts Lodging representative helps to boost profits from lodging operations while prioritizing the needs and comfort of clients or visitors.

Minimum education level

PT3

SPM

STPM

Diploma

Degree

Average Salary

RM3000 - RM 5000

Example of a Job Position

Lodging Manager

Hotel Manager

Resort Manager

Task

? Check rooms, public places and yards for cleanliness and appearance ? Greet and register guests ? Answering questions related to hotel policies and services, and addressing residents' complaints ? Monitor income activities of hotels or facilities ? Work with other hotel staff members to achieve target

Knowledge

Customer and Personal Services

Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

Administration and Management

Knowledge of business and management principles including strategic planning, resource allocation, human resource modeling, leadership techniques, production methods, and coordination between people and resources.

English

Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.

Sales and Marketing

Knowledge of the principles and methods to show, promote, and sell products or services. Includes marketing strategies and tactics, product demonstrations, sales techniques, and sales control systems.

Skills

Active Listening

Give full attention to the words of others, set aside time to understand the points presented, ask questions appropriately, and not interrupt at the wrong time

Talking

Talk to others to convey information effectively

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems handled

Coordination

Adjust the actions taken, with the actions of others.

Personnel Resource Management

Motivate, develop, direct staff while working, and identify the best people for the job.

Capability

1
Oral Expression - The ability to communicate information and ideas when speaking, so that others can understand what is being conveyed
2
Speaking Clarity - The ability to speak clearly so that others can understand what is being said
3
Problem Sensitivity - The ability to tell when something is wrong or maybe wrong. This does not involve solving the problem, only knowing if there is a problem.
4
Understanding Talks - Ability to identify and understand other people's conversations.

Related Courses/Majors

Tourism