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Arm-Chair

Consumer Service Representative

Marketing, Sales and Service

  • Average Salary

    RM2526 - RM 6301

  • Career Trends

    -

  • Compability

What is Consumer Service Representative?

Interact with customers to provide information in response to questions about products and services, in addition to handling and resolving complaints.

Minimum education level

 

PT3

SPM

STPM

Diploma

Degree

Average Salary

RM2526 - RM 6301

Example of a Job Position

Account Manager
Account Representative
Call Center Representative
Client Services Representative
Customer Care Representative/CCR
Customer Service Agent
Customer Service Representative/Customer Service Rep
Customer Service Specialist
Member Services Representative
Sales Facilitator

Task

? Interact with customers by telephone or directly to provide information about products or services, retrieve or enter orders, delete accounts, or get details of complaints ? Ensure that changes are made in accordance with solving customer problems ? Keep records of customer interactions or transactions, record details of questions, complaints, or comments, as well as actions taken ? Complete service complaints or customer billing by carrying out activities, such as exchanging items, refunds, or setting bills ? Complete the contract form, prepare the address archive changes, or issue the order termination

Knowledge

Administrative

Knowledge of administrative procedures and systems, such as managing words, managing documents and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Services

Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, including applications and programming.

English

Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.

Skills

Serving Orientation

Actively looking for the right way to help others.'

Talking

Talk to others to convey information effectively

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems handled

Reading Understanding

Understand sentences and paragraphs written in work documents.

Capability

  • 1

    Near Vision - The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.

  • 2

    Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences

  • 3

    Speech Clarity - The ability to speak clearly so others can understand you. See more occupations related to this ability

  • 4

    Speech Recognition - The ability to identify and understand the speech of another person.

Related Courses/Majors