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Arm-Chair

Telemarketer

Marketing, Sales and Service

  • Average Salary

    RM2164 - RM 3353

  • Career Trends

    -

  • Compability

What is Telemarketer?

Solicit donations or orders for goods or services over the telephone.

Minimum education level

 

PT3

SPM

STPM

Diploma

Degree

Average Salary

RM2164 - RM 3353

Example of a Job Position

Telemarketer
Telemarketing Sales Representative
Telephone Sales Representative /TSR
Telephone Service Representative/TSR
Telesales Representative
Telesales Specialist

Task

? Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation ? Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes ? Explain products or services and prices, and answer questions from customers ? Obtain customer information such as name, address, and payment method, and enter orders into computers ? Record names, addresses, purchases, and reactions of prospects contacted

Knowledge

Administrative

Knowledge of administrative procedures and systems, such as managing words, managing documents and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Services

Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

English

Knowledge of the structure and content of English, including the meaning and spelling of each word, composition rules, and grammar.

Sales and Marketing

Knowledge of the principles and methods to show, promote, and sell products or services. Includes marketing strategies and tactics, product demonstrations, sales techniques, and sales control systems.

Skills

Serving Orientation

Actively looking for the right way to help others.'

Talking

Talk to others to convey information effectively

Social Sensitivity

Realizing the reactions of others, then understanding why they acted like that.

Persuasion

Persuade others to change their thoughts and behavior.

Capability

  • 1

    Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences

  • 2

    Speech Clarity - The ability to speak clearly so others can understand you. See more occupations related to this ability

  • 3

    Speech Recognition - The ability to identify and understand the speech of another person.

Related Courses/Majors