What is Financial Service Agent?
Sell financial services, such as loan, tax, and securities counseling to customers of financial institutions and business establishments.
Minimum education level
PT3
SPM
STPM
Diploma
Degree
Average Salary
Example of a Job Position
Task
Knowledge
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Customer and Personal Services
Knowledge of principles and processes to provide services for customers and personal. This includes assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Administration and Management
Knowledge of business and management principles including strategic planning, resource allocation, human resource modeling, leadership techniques, production methods, and coordination between people and resources.
Economics and Accounting
Knowledge of economic and accounting principles and practices, financial markets, banking, and financial data analysis and reports.
Sales and Marketing
Knowledge of the principles and methods to show, promote, and sell products or services. Includes marketing strategies and tactics, product demonstrations, sales techniques, and sales control systems.
Skills
Active Listening
Give full attention to the words of others, set aside time to understand the points presented, ask questions appropriately, and not interrupt at the wrong time
Talking
Talk to others to convey information effectively
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to the problems handled
Reading Understanding
Understand sentences and paragraphs written in work documents.
Persuasion
Persuade others to change their thoughts and behavior.
Capability
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1
Oral Expression - The ability to communicate information and ideas when speaking, so that others can understand what is being conveyed
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2
Deductive Reasoning - The ability to apply general rules to certain problems in order to produce reasonable answers.
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3
Oral Understanding - The ability to listen and understand information and ideas conveyed through words and oral sentences
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4
Problem Sensitivity - The ability to tell when something is wrong or maybe wrong. This does not involve solving the problem, only knowing if there is a problem.
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5
Written Understanding - Ability to read and understand information and ideas conveyed through writing